LYFT PROGRAM UPDATE (posted 1/14/2022)

 

Dear Students, Staff & Faculty,

As a result of the continuing impact of the COVID pandemic and recent Omicron variant, the University is extending the Lyft program throughout the spring semester in single ride mode. Lyft’s previous shared ride model was the mode of transportation originally offered through USC Transportation’s supplemental ride program and, through that model, we’ve been able to offer more than 4 million free rides to date.

In August 2020, Lyft was unable to continue the shared ride program, due to health and safety considerations, and transitioned to the current single ride mode. We have been supportive of this change and will continue to make programmatic decisions in the interest of the health and safety of our students.

We thank you for your support and invite you to visit our website for updates, as well as the details and hours of the program:  https://transnet.usc.edu/index.php/campus-cruiser-program/how-to-use-lyft/

Thank you and Fight On!

USC Transportation

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All invitations to join the Lyft program for Spring have been sent; do NOT share your invitation with others and be sure to set up your profile with your usc.edu email address.  If you were in the Fall and Winter programs, you are have been automatically enrolled to the Spring program.   UPC hours are 6pm-midnight through Jan 21.  If you have not received an invitation and it does not say USC Lyft Rides in the payment section of your app, please email Michelle Garcia at garciaml@usc.edu

IMPORTANT REMINDERS: The program runs on credits that automatically renew every month; USC does NOT pay for cancellations fees, tips or PrimeTime upcharges. If your ride starts and ends within the appropriate campus geofence, and in all other ways qualifies for the program, it will say “FREE” in the fare quote box; again.  Hours of operation beginning January 22 are:

  • At UPC: 6:00pm – 2:00am, seven days a week (*On football gamedays, the program begins 5 hours after kickoff.)
  • At HSC: 5:00pm – midnight, Monday-Friday

How does it work?

  1. Students, faculty and staff now have access to free rides provided by Lyft.  The rides must be within the UPC or HSC geofence and be within a qualifying time frame.  Rides that exit the geofence at any time are not be covered.
  2. You must choose USC Lyft Ride – Classic as your ride option.  We do not cover LUX rides.
  3. The UPC program operates from 6pm – 2am, daily.  During these hours, you can take a free Lyft shared ride inside the Lyft Safe Ride Program boundary.
  4. The HSC program operates from 5pm – midnight, Monday through Friday only.  The HSC program enables you to receive free rides within the boundary, and to/from HSC and Union Station. If you need access the the HSC program, please contact Michelle Garcia at garciaml@usc.edu
  5. If you also have a Lyft Business account, make sure you take your ride in PERSONAL mode, indicated near the payment method on the request screen.

If you have any questions or run in to any difficulties, please contact Michelle Garcia at garciaml@usc.edu

How do I check my ride is free?

• It will say USC Safe Rides or HSC Safe Rides in the  “Payment” section of the Lyft app.
• The quote fare box will say FREE after you enter your pick-up and drop-off locations.
• You will get a $0.00 receipt after your ride is completed.

A few other things to know:

  • Please do not share your invite with anyone. Invites are unique and once they are activated they will not work again.
  • Your credits do not cover excessive Primetime fares, tips or cancellations.
  • Credits will automatically renew every month—you do not have to do anything to renew credits.
  • Free ride hours may change due to holidays, football games, etc. On these days, we will update the service hours on this page and in the promo section of the Lyft app.
  • If you change your phone number, don’t create a new account.  Instead, tap on ‘Settings’ and type in your phone number, then Save.  Visit Lyft support if you need assistance.

UPC Ride Share Zones:

Ride share zones 6 am – 8 pm

1.Parkside Apartments
2.Downey Way
3.Kennedy Field
4.Uytengsu Aquatics Center
5.TRF Research
6.EVK
7.USC Hotel

 

McCarthy/Fig Rideshare zones 8 pm – 6 am

1.EVK
2.Lot V
3.USC Hotel

University Village

1.Cardinal Gardens Apartments, near Metro stop at McClintock
2.Hebrew Union College, on 32nd Street

Safety tips when using Lyft

  • VERIFY YOUR DRIVER AND CAR: Once you have requested a ride through the Lyft app, you can view the driver’s photo, license plate number, and the make, model and color of the car in the app. When your ride arrives, make sure the information in the app matches the arriving vehicle.  Never take a ride you did not request or get into a car that doesn’t match the details provided by the Lyft app.
  • GO THE EXTRA MILE: Lyft’s Share Location feature allows you to invite friends to follow your trip in real-time. Too much effort?  Call a pal and stay on the line while you’re in the car instead.

For more information, please download our Supplemental Safe Ride brochure, review the FAQs or contact us at usc.transportation@usc.edu.